KARNATAKA GUARANTEE OF SERVISES TO CITIZENS ACT 2011

KARNATAKA GUARANTEE OF SERVISES TO CITIZENS ACT 2011

“Sakala” which is a Guarantee of Services to Citizens System within a stipulated time limit

With the tag line of “It is your right to obtain citizen related services in time” Sakala is believed to help reduce the corruption, bribe & red tapism  in Government Offices.

Sakala, which means ‘in time’ or ‘good time’ is the citizen charter scheme

Aim of Sakala

The main aim of the introduction of Sakala was to cater to various services like acquiring certificates, obtaining land record extracts, building plan approvals and others. All of these activities consumed a lot of people’s time and in order to curb that, The Karnataka Guarantee of Services Act – Sakala was introduced. This will guarantee the delivery of citizen services in a short span of time.

Services included: 

There were 151 services across 11 Government Departments comes under this system and the total number of services brought upto 265 by adding 118 more services under 14 departments under the scheme with effect from October 1,2012.

Citizens should take the acknowledgement number for their application which contains 15 digit GSC No. Using this number citizen can check their application status through Mobile or through Online.

If the concerned officer / employee fail to deliver the service within the stipulated time the fine will be imposed as Rs. 20/- per day of delay up to maximum of Rs. 500/-. This fine will be deducted from employee’s salary & paid to the citizen / applicant as compensation.

Departments under Sakala Act :

Originally there were 11 departments included, viz., Commercial Taxes Department, Education Department, Food And Civil Supplies, Health And Family Welfare, Home Department, Labor Department, Revenue Department, Rural Development And Panchayat Raj, Transport Department, Urban Development AND Women And Child Welfare. And many more departments are added by further notifications.

Helpline :  Call center number for clarifications / Complaints : 080-4455 4455

Check Application Status Online :

If you got the 15-digit acknowledgement number? then you can check the status of your application Online at www.sakala.kar.nic.in.  To check the status of service / application, you need to enter GSC No. in the check status screen. The system will display you the present status of your application.

Email ID : sakala@nic.in

Check Application Status through Mobile SMS :

To check the present status of your service/application, you need to send 15 digits number(ex. XXXXXXXXXXXXXXX) The system will send the reply to you.

For example to see the status of Service request (CT0010010200362), please send the sms as “GSC CT0010010200362″ to 9243355223 / 09212357123

Sakala has created a smile on people’s face by making most of their legal tasks easier

Hassan

A. Total No.of receipts during August 2012 (except Commercia l Taxes)-93979

 B. No. of disposal during August (except Commercia l Taxes) -  89278

C. % of delayed disposals in August - 6.64%

D. Ranking based on delayed disposals - 27

E. No. of GSC receipts/ One lakh population- 5528

F. Ranking based on GSC Receipts/ One lakh populati on  - 1

G. Final Ranking (70% weightage on (D) and 30% weightage on (G))-  22

In final ranking Kodagu stands FIRST and Bidar stands at LAST

It has been decided by the Govt. to make mandatory filing of on-line applications under Sakala scheme from March 31, 2013